26-01-2023 10:36 AM
26-01-2023 10:54 AM
Welcome to EE's Home Broadband Forum.
Solid Aqua means you have a proper BB connection.
Have you just joined EE BB or were you already with EE BB?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
26-01-2023 11:24 AM
Hi
Been with EE since June last year. No issues till 9 days ago when we just had no internet anymore. Is this what you asked for (see attached)? We don't have a landline. Engineer tested line and 500Mbps coming in by router. New router didn't solve issue. No issues from BT Openreach perspective and EE cant figure it out. Engineer thought possible 'walled garden' issue but EE say account all matches and all is fine.