Broadband down and getting no answers from the 150 service

rossfraser40 · ‎11-09-2025

Our home EE broad band has been down since Saturday (6th Sept) and has come back online for about an hour a couple of times since then, The EE diagnostics bot now tells me it will be the 17th before its back up and running, i cant get hold of anyone to tell me whats wrong or what i can do in the mean time, i live rurally and the 4G is borderline at best, I'm an office working usually working remotley and now have a 130 mile drive daily to go into the office as ive no connection.

How do i get hold of some one to give me options or even compensation for this outage?

Thanks

Ross

Leanne_T · ‎12-09-2025

Hi there @rossfraser40

Thanks for coming to the community.

I can see @XRaySpeX has provided details on eligibilty for the automatic compensation. If you're eligible for compensation, you won't need to do anything. We'll credit your account within 30 days automatically.

To discuss the fault and get an update on when this will be sorted, you would need to get in touch with our broadband tech guides when you get the chance. They can get the broadband connection looked into and help you further.

Leanne.

View solution in original post

XRaySpeX · ‎11-09-2025

Compensation is Automatic for broadband or landline issues

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎12-09-2025

Hi there @rossfraser40

Thanks for coming to the community.

I can see @XRaySpeX has provided details on eligibilty for the automatic compensation. If you're eligible for compensation, you won't need to do anything. We'll credit your account within 30 days automatically.

To discuss the fault and get an update on when this will be sorted, you would need to get in touch with our broadband tech guides when you get the chance. They can get the broadband connection looked into and help you further.

Leanne.