Sorry I don't really know how to word the title because I was a bit confused by what the engineer was telling me.
I signed up for a new phone contract a couple of weeks ago and was asked about my broadband provider (Virgin) and was offered FTTP through the Openreach network and I agreed and installation was booked in for today.
The engineer has attended and fitted the boxes on the inside and outside of the property, but has had to leave to attend another job and said something about the maximum distance for a line being 65 metres, and the distance to my house was 82 metres.
He said he sent a message to his manager and while awaiting a response would nip off to attend another job quickly and would return.
Now I am worrying this is a Friday afternoon, and it seems there could never be a chance I am not going to get the service I have agreed to, changes have been made to my house, and Virgin could be about to cancel my service, leaving me without a connection for the weekend.
I would hope that they would not disconnect me until EE/Openreach have confirmed I have a working connection, is that right? And how am I likely to be compensated for any potential inconvenience this might cause?
