02-02-2024 10:02 PM
When trying to check for my broadband contract end date I try going into broadband subscription on app and I get the you are not allowed to view this page message
any help appreciated
03-02-2024 01:46 AM
@kimijohno : I get that too! It's only meant for users with New EE Full Fibre BB. Have you?
Your min. contract term date will not be found anywhere in your MyEE for BB. It would have been in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.
27-03-2024 04:34 PM
I get this too after switching over to full fibre, so very annoying!!! I want to manage my landline account and adjust the add-ons but can't. Using the website instead of using the app is just as useless. For a company such as ee to have such a poor website is shocking, they need to sack the staff and get some qualified ones in. If it is not resolved soon I'll cancel my landline and either just use my mobile or transfer number to Voipfone, they can have my money instead. They run my business lines and you have complete control over your services and can add and remove options whenever you like. ee / BT could learn something from them 😉
27-03-2024 05:22 PM
@kimijohno and @kingdong71 I'm sorry you're getting error messages in the app when trying to manage your broadband.
Have you reported this to the helpdesk yet? We're working through the issues with the app and I apologise for any inconvenience caused.
Neil
28-04-2024 10:42 AM
so Neil, as you are aware of this issue, it still doesn't appear to have been resolved. Any updates?
28-04-2024 10:58 AM
Nope, only shows my mobile details not my broadband details.
Where do find out the end date of my Broadband?
28-04-2024 11:28 AM
Hi @Techno, Issues with the app should now be resolved, Have you reported this to the helpdesk?
Cheers
John
28-04-2024 11:37 AM
Hi John,
Thanks for responding. Can I report by email or text?
28-04-2024 12:06 PM - edited 28-04-2024 12:09 PM
Yes, @Techno , my instructions in other thread were only for mobile.
Your min. contract term date will not be found anywhere in your MyEE for BB. It would have been in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.
28-04-2024 12:50 PM
Hi @Techno, sorry those options aren't available,
Call on 0330 123 1105.
Calls are free from an EE number. Charges may apply if you call from another network.
Cheers
John