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Will EE accept BT customers as ‘new’ customers?

Roseywhu
Explorer

Hi,

BT customer here, I currently have all my services billed with BT which are all out of contract:

74mb broadband, home phone, 4x 5gb family sim (doubled to 10gb) and big sport TV 

This currently sets me back a whopping £200pm

I keep getting invites to update broadband - up to 900mb is available at my address for same price with both BT or by migrating to EE, but this still seems double the price of being a ‘new’ customer rather than being a migrated customer. Should add too that with BT I am on one of their Halo packages which I don’t want now which is probably bumping up the cost quite a bit 

But definitely feels like I could get so much better deals by shopping around for all these services.

Having checked other providers,  EE still holds the cards as it definitely has the best signal where I live, although aware of some cost-effective mobile only providers that ‘piggyback’ the signal 

But any idea if I can be accepted as a ‘new’ customer rather than a migrated one if I went directly to EE to get new customer deals?

I did try my luck putting in an online order but I couldn’t get past the point of adding in my Now TV current existing BT mail. I should add too that my BTTV has changed to EETV by default even though BT bill me in its out of contract form.

Thanks for any advice!!

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

You would be an existing customer when you have a BB contract with BT & you migrate to EE.

To be a new customer you cannot be coming from BT, PN or EE. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

You would be an existing customer when you have a BB contract with BT & you migrate to EE.

To be a new customer you cannot be coming from BT, PN or EE. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Roseywhu
Explorer

Ok, thank you for the clarification, much appreciated!!

XRaySpeX
EE Community Star
EE Community Star

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP