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Wifi and Synology NA

Glyn_Millsom
Investigator
Investigator

Just changed to EE from Virgin and having issues with connecting HP Deskjet 4130e printer wirelessly, tried all the things listed on another thread.

 

Also cant connect to our server which is a synology NAS, changed the IP address on the server to the new EE address and still wont connect, a very frustrating experience thinking changing would be easy....any help appreciated.

13 REPLIES 13

So are we customers! If you need EE to send out an eng. you will need to contact CS & request 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@Glyn_Millsom What you get with Premium is below, call EE CS dial 150 from your landline, or text GUIDE to 66033 wait for the call back and ask for the Guide visit and see what extra is involved charge wise for you! Link if you need.

EE Core, Standard, Premium, Ultimate Broadband Plans Terms 12 December 2025

Premium:
• Smart Hub +
• WiFi Controls
• WiFi Intelligence
• Advanced Web Protect
General
• Keep Connected Promise
General
• Cyber Security
• WiFi Optimiser
• WiFi Extender

Thanks

 

Getting an engineer out tomorrow as its finally given up the ghost with a red light coming on "Los"

It shouldn't be this difficult to change providers, if I had known it was this disruptive to our business I would have stayed put with Virgin, see what tomorrow brings 

@Glyn_Millsom LOS red as well now, the Fibre is down connection wise, bit off a torrid time so to say, can be that way when jumping especially going the way you have with a complex EE WiFi 7 Hub, you may even find it's possible all to do with your wifi optimiser addon that never works, who knows hopefully the EE Guide sort's it all out for you, RED LOS call EE again that's a OR Openreach look at Fibre wise, but you can try the ONT off for 5 minutes to see if that recovers!