WiFi pro mess

[Cardiffjamesh]

Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extra now and thay have cut me off from what little settings we where allowed lol account is a mess due to changed order and over pricing 

Your complaint reference:VOL***********

[mod edit: removed personal details from the community]

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[Cardiffjamesh]

 

[Leanne_T]

Hi @Cardiffjamesh 

Thanks for the reply. 

Have you requested to cancel your services? 

Leanne.

[Cardiffjamesh]

Yea will re join with the plus hub 

[Leanne_T]

Hi @Cardiffjamesh 

Thanks for the update and letting me know. 

Leanne.

[Cardiffjamesh]

 when will it slow me to put order in I can’t have a brake in service 

[XRaySpeX]

It could take a week or 2 for the Cease order to go away.

[Cardiffjamesh]

It better not as I was talking to her if I cancel it then we can start a new contract after before I know it she cancels contract then told me she could not start another one and just said it was up to me I told her I can’t do without internet wife working and disabled child and would not re instate it
Sent from my iPhone

[XRaySpeX]

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

[Cardiffjamesh]

No land line and it not getting my address
Sent from my iPhone

[Cardiffjamesh]