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WiFi dropiping out

peterw22
Investigator
Investigator

‎21-08-2025 07:55 PM

Had this fault of WiFi dropping out,blue light stays on router only way to get back online is turn router off and on again,this has been going on since swopping from BT late 2024,had 5 different routers sent out EE engineers came out to check,BT also been out to check beyond a joke now ,Phoned EE again today to be told it will cost me £353 to cancel for something that’s not fit for purpose.Any help would be good.

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎21-08-2025 09:18 PM

@peterw22 : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
peterw22
Investigator
Investigator
In response to XRaySpeX

‎22-08-2025 09:19 AM

Now got BT smart hub 2 this is the 5th hub also had EE hub,BB package is Fibre 67 All Rounder 55Mbps.

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Leanne_T
EE Community Support Team
In response to peterw22

‎22-08-2025 02:49 PM

Hi there @peterw22 

Thanks for coming to the community. 

I would suggest getting back in touch with our broadband technical support guides, they can continue the troubleshooting and let you know what the next steps will be to get the WiFi connection looked into. 

Leanne. 

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peterw22
Investigator
Investigator
In response to Leanne_T

‎22-08-2025 04:34 PM

Been going on now for over 1 year and got nowhere,been with BT and EE for 50 odd years and this is the way they treat you now cancelled contract and gone elsewhere same deal £40 cheaper

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Leanne_T
EE Community Support Team
In response to peterw22

‎22-08-2025 04:47 PM

Hi @peterw22 

I am really sorry you have had this experience and have decided to cancel the contract. If you would like to discuss the connection and account, you can open a complaint using the Make a Complaint form and the team will get this looked into for you. 

Leanne.

 

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