WiFi Enhancer

[Jay_Konan18]

Hello I got hooked up with EE broadband yesterday & i also payed for  the WiFi enhancer and I get to stage 3 where it attempts to lower the ping  and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my console everyone in the household’s connection buffers which led to me getting this add on. However I have contacted customer service yesterday and got advised to wait later during that day or try again tomorrow however I kept running into this same issue after every attempt. I contacted customer service today regarding it & I didn’t get the best solution so I’m attempting to try here to see if anyone would be able to assist as I have 14 days to decide if it’s the best option for me or not and as of now it’s been an nightmare as I don’t know what could be causing this.

 

[Baden1]

Hi, did you get any further with this? I've just moved to EE and am having exactly the same problem. 

[Leanne_T]

Hi there @Baden1 

Thanks for posting on the community 🙂

When did your broadband go live? 

Do you get the same error message as @ofish42?

Thanks 🙂

Leanne. 

[Baden1]

Yes, the same message. Broadband went live on 13/5/25

[R3L1CUK]

Hi.

I also have the same.e issue. Been on to support and was sent a new hub but have the same issue. Don't think the person I talked to in support actually knew what I was talking about. 

Took me a number or factory resets just to get the new hub working to the point I was on the other router. 

[Peter_W]

Good morning @Jay_Konan18.

Welcome to the Community 😊

When giving this a try, have you made sure that you're in close range of the Hub, and also that your app and device software are fully up to date too?
Peter

[R3L1CUK]

I have got a new issue logged with EE and awaiting call back from their 2nd line support