Why has our EE order has been cancelled twice by BT Openreach?

[eec_001]

First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot it.

Second time - no reason given and EE apologetic but seemingly powerless.

Third time lucky? Not looking good as received the dreaded 'please call us about your appointment' message late on.

Each time we have to pay £20 for a router so thinking of starting a collection as we have two delivered already. #3 en route apparently 🙂

I've been with EE since the days when they were Orange so have long and generally good experience. The BT Openreach 'partnership' must be embarrasing for them to defend.

[eec_001]

I posted it further up but in any case the EE CS guys don't seem clued up on it - they wanted us to place order #4 for FTTC this afternoon and 'hope it won't get cancelled again'.

Prefer to move on than get stuck in the mud any longer so converted old 4G data SIM to 5G and picked up a 5G router instead.- up and running. Job done.

Thanks for everyone's advice.

[XRaySpeX]

No, you posted the BTw Checker results, but not those from OR.