Hi,
Please can someone from EE help me? I was told my super fast fibre would be activated last Thursday, the 7th May.. An engineer eventually arrived the following day from Kelly Group I think or Openreach, I wasn`t sure... He did half the job. He installed a white box inside my house and plugged my new router into it, then installed a light grey box on the outside wall of my house. Then he said because of my homes location another engineer would have to visit to do the outside wiring from my house to the nearest exchange point. I have had two messages so far stating that my super fast fibre would be up and running. Yet here I am , still with my old provider over a week later! NO communication at all from EE... I contacted Kelly Group and they told me I need to chase it with Openreach... then Openreach have told me EE should be chasing them to continue the work. Someone please help me with this because you invited me to join your super fast fibre and now I don`t seem to be getting any communication or help from you!!.. I am really losing confidence in EE already and I haven`t even had the pleasure of using your fibre broadband yet..
A very disappointed customer!
Samuel
[Mod edit: Edited full name. Please refrain from sharing personal details such as your full name, address, email, and so on.]
