Return kit bag

[Shaneen77]

Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . 

Shaneen 

[Schockwave]

Hello @Shaneen77 ,

Welcome to the community,

We cannot do that from here, this is a public forum and we have no account access and do not know who you are. You will have to ring customer service about this, you also have not said what you want to return.

[XRaySpeX · Accepted solution]

@Shaneen77 : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

[nellyfrancis182]

I want to return the BT wifi

[Leanne_T]

Hi there @nellyfrancis182 

Thanks for coming to the community. 

You can find details for returning BT equipment in the How to return and recycle your BT equipment for free page. 

Leanne 🙂

[Sezi73]

Hello, I forgot to send wi fi disc. Can you send me another label so I can send it to you?

Thank you 

[XRaySpeX]

@Sezi73 : This user discussion forum does not dish out return labels or bags. If you need 1 you may call 0330 123 1105 for 1.

[addygujjar123]

I want to return my broadband kit and also cancel total contact I need QR code for return give me send return QR code on my phone number or Gmail ************ or ***********

[mod edit: removed personal details from the forum]

[Ali_A]

Hi @addygujjar123 

If you're looking to cancel your contract, you'll need to give Customer Service team a call.
The team will also arrange a returns bag as part of the cancellation process. 
You can find the contact number at Contact us about your broadband and landline. 

Ali 

[XRaySpeX]

@addygujjar123 : To cancel your EE BB & Home Phone either:

• If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
• If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill.