Return kit bag
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29-03-2025 01:27 PM
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please .
Shaneen
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29-03-2025 04:59 PM
@Shaneen77 : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-03-2025 01:55 PM
Hello @Shaneen77 ,
Welcome to the community,
We cannot do that from here, this is a public forum and we have no account access and do not know who you are. You will have to ring customer service about this, you also have not said what you want to return.
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29-03-2025 04:59 PM
@Shaneen77 : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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04-04-2025 08:02 AM
I want to return the BT wifi
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04-04-2025 10:06 AM
Hi there @nellyfrancis182
Thanks for coming to the community.
You can find details for returning BT equipment in the How to return and recycle your BT equipment for free page.
Leanne 🙂
