16-09-2026 02:11 PM - edited 16-09-2026 02:11 PM
Hi all, since changing from Plusnet to EE broadband on 25th Aug' my email will not send, although it still receives. The current settings (that used to work) using POP3 'incoming' is: mail.plus.net / port server port # 110 (which is ok) . Outgoing' is: relay.plus.net / server port # 25 which now doesn't work. I've been in touch with Greenby (via webmail) who now run the email system, but after two weeks I'm still waiting for their help/advice.
16-09-2026 03:09 PM
@tamahaac you can only use relay.plus.net if you are connected to PN's network, you should be using mail.enmail.co
16-09-2026 04:22 PM - edited 16-09-2026 04:25 PM
@tamahaac : PN have handed over the running of their email to Greenby. The settings you should be using for POP3 are:
Incoming server mail.plus.net Incoming port 995 Outgoing server relay.plus.net Outgoing port 587 STARTTLS Yes SMTP Authentication (only needed if you're sending emails from a non-Plusnet Internet connection)* Yes
See Plusnet email FAQs > What other settings do I need?
16-09-2026 05:49 PM
'Thanks' out there to all those who have tried to help, but nothing is working. All was OK until EE took over my broadband from Plusnet. 'Incoming' mail no problem - it's just the 'Outpoing' settings that are giving me issues. My next line of enquiry will have to be with EE - which I hear can be difficult..(?)