W7 hardware

Kateab
Investigator
Investigator

‎12-03-2025 01:24 PM

upgraded to wifi7 and received today Smart Hub Pro and 1 satellite. I was told over the phone that it came with 3 satellites. I even asked if i could have 4 and was told to try the 3 1st of all. 

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4 REPLIES 4
JimM11
Brilliant Contributor
Brilliant Contributor

‎12-03-2025 01:29 PM - edited ‎12-03-2025 01:31 PM

@Kateab The system comes as a Pro router and only one (1) smart wireless extender, try that combination first, if it is not cutting it for wi-fi signal everywhere then start to ask for units 2 and/or 3. Linked the help terms below for you.

Smart WiFi and Smart WiFi Plus Terms and Conditions | EE

XRaySpeX
EE Community Star
EE Community Star

‎12-03-2025 01:38 PM

You have to apply for the extra Smart WiFi Pro devices 1 at a time, up to 3 total, - see SMART HUB PRO AND SMART WIFI PRO ADD ON & ADDITIONAL SERVICE TERMS  

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Kateab
Investigator
Investigator
In response to JimM11

‎12-03-2025 01:43 PM

That was not made clear to me GRRRRR - not a great start.  I extender is not going to do it. I currently use netgear Orbis and have 5 of them as it is a big house.

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Kateab

‎12-03-2025 01:50 PM

@Kateab Continue to use the Orbis it will be better than the EE ones for sure.