Very slow unstable wifi with (Fiber 900).

[OWH]

Good Afternoon,

We recently had the 'Fibre 900 WiFi 7 package installed into our home roughly 3 weeks ago. Since then we have had nothing but problems. We lost internet within the first day & had an engineer come our refit out fibre line due to the original engineer incorrectly laying the cable to our house. That issue is now fixed and we have a steady 900+ Mb/s coming into our home.

However since the very beginning we have had an issue where a couple devices (PC's) have suffered from very unstable WiFi. The speeds range from the Kb/s to 250MB/s with the average between 2MB/s - 20MB/s. One of the PC's has now also developed an issue where the WiFi keeps connecting then disconnecting over and over again, which was not happening originally. 

It appears that the booster is causing the issue via WiFi, with the Booster (Smart Wifi Pro) turned off we have stable high speeds on all devices. If the booster is connected via ethernet into ether of the PC's then we receive the full 900+ Mb/s, it only seems to be via the WiFi signal that we have the issue. 

We have moved the booster to several areas around the house, resetting both the 'Smart Hub Pro' router & the booster multiple times along with pairing the devices each time. Non of these things have helped. 

We contacted EE couple days ago and they said that they have not heard of this issue before & they were going to send a link though for us to book a time with a EE Tech member (this link never came though).  Before we phone back up again tomorrow afternoon i thought it might be a good idea to ask here & see if anyone has heard of this problem, hopefully with a fix. 

If anyone has any ideas or questions then it would be greatly appreciated.
Thanks
-Owen 

[Ewan15]

Hi OWH

Welcome to the forum.

Several users have reported WIFI issues with the new Smart WIFI Pro booster.

If you are getting a strong signal to all your devices without it why not just not use it?

There is no need to reset or re-pair the booster if you are simply moving it to another location within your home.

Hope this helps

[JimM11]

@OWH Have a read at this linked post to see if there a similar to what you are getting.

Massive ping/latency spikes on new WiFi 7 router - The EE Community

[AndaMac5]

I have had similar issues, tbh wishing I had never switched. I am nearly 3 weeks also, they have changed the ONT box, router and now they are sending a new WiFi pro out. Another thing is my Blink camera system is now offline and will not connect no matter how many times I try. **bleep** poor from EE

[OWH]

Yeah signal strength for both the devices that are suffering from unstable speed are strong. It definitely is t signal strength that’s the issue. 
I am aware that I shouldn’t need to reset and pair the router & booster every time. 
I initially didn’t bother, however after i wasn’t having any luck I started to reset and pair with each move hoping it would help. 

[OWH]

Well this doesn’t fill me with confidence. I have also read a few posts on the EE forum who have had similar issues to me and you. The only 2 solutions that I have seen have been cancelling the EE contract or turning off the booster. 

We very well might cancel our contract as we have a few days left to do so. The other option of disabling the booster, however this is not an option for us as we need it to get signal to a ‘black spot’ within our property. 

We are going to phone EE tomorrow and see what they say. If they provide 2 extra boosters then it would fix our issue, however I do not believe we should pay for those extra boosters as it’s a fault seemingly with EE hardware.