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Community Activity
Reboot Router
Hi I've just realised that my wifi was shockingly slow about 3mbs and after playing with the app and ee doing a reboot its gone up to 100mbs is there any way to set the smart hub pro to reboot itself say once a week in the middle of the night ? as I ...
Trade In allowance not deducted from bill.
Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??
Keeping the PAYG sim active while not making calls or sending texts
Hi there,I bought a PayG simcard about 2 years ago, but not from the UK, but from someone in Iran, so that I can use it for having access to social media platforms that require non-Iranian phone numbers (which are increasing in number these days).I r...
Billing
Hello. I was wondering if anyone could help me with something. I have recently been out of a job for a while and unable to pay for my phone bills. I have been given a final bill and that has been paid. I’m unsure whether or not my sim will start work...
Switch 2 Order Missing
I ordered a switch 2 mario kart bundle in April and received no email but thankfully screenshot the confirmation with is EE- and then 8 numbers. Rang up customer service a week later and they confirmed that it has been ordered fine. Rang today as sti...
Order missing in action
Well, what can I say placed an order, received order confimation email with an order number, the upfront cost for the phone FLEW like the wind out of my bank account.. then silence fell over the airwaves.Called in, 1st Guide sent me to broadband faul...
Alexa Voice Control
Alexa Voice Control - when will it come to EE TV?
Nightmare Bedlinog Mast
So I live in South Wales, in a town called Bedlinog.The mast here has been completely down since Last Monday, so a full week now.EE have told me that they keep requesting access to this mast via the company Arqiva and keep getting denied. After speak...
Resolved! Can’t link device to account
Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...
Not receiving OTP codes after moving to EE
Hi, I moved to EE about a week ago - I kept my old number from my old provider. The number transferred over a week ago however I am not receiving the OTP from my bank. I have spoken to EE but what they done didn't work, can you advise what I do next?
