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Upgrading from old BT smart hub 2 to an EE 6 plus - how?

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MrA11
Contributor
Contributor

‎26-01-2026 09:24 PM

Is there an easy way to keep all my settings when changing from a BT smart hub 2 to an EE hub 6 plus?

Or do have to setup a new WiFi and connect all devices back to it again?

 

The WiFi SSID is BT{numbers), so I'm not bothered on SSID name, but would rather not have to go through whole house to reconnect everything again if possible. Or shall actually start again afresh?

Also I'm reading the 6 plus has better WiFi, as in different standard. Will my devices just autoconnect to the new SSID somehow?

 

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MrA11
Contributor
Contributor
In response to JimM11

‎29-01-2026 05:26 PM

Yes EE app. When I try add new EE hub shows a pic of old hub, and just fails on new hub every time 

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JimM11
Community Hero
Community Hero
In response to MrA11

‎29-01-2026 05:31 PM

@MrA11 Contact EE CS and make sure that they have added your Smarthub6+ serial number to your account, if they have not then you will only ever see the old BT hub! Number you will find on the Router label if not on the packaging box!