Upgrading from old BT smart hub 2 to an EE 6 plus - how?

[MrA11]

Is there an easy way to keep all my settings when changing from a BT smart hub 2 to an EE hub 6 plus?

Or do have to setup a new WiFi and connect all devices back to it again?

The WiFi SSID is BT{numbers), so I'm not bothered on SSID name, but would rather not have to go through whole house to reconnect everything again if possible. Or shall actually start again afresh?

Also I'm reading the 6 plus has better WiFi, as in different standard. Will my devices just autoconnect to the new SSID somehow?

[MrA11]

Ok, so where in the EE app do I add the new or does it do this automatically?

[XRaySpeX]

When you pair them it'll ask you some Qs.

[JimM11]

@MrA11 Just posted some links up for you! Earlier in the thread now!

[MrA11]

Well it's not working....

Plugged in new with ethernet to modem, solid turquoise, old hub just plugged into power 

Go into EE app, goto WiFi controls, scan QR on new and just says can't connect. It has the pic of old hub as well 

Tried numerous times, restart router, app, phone etc and won't pair either scanning QR or manually entering details.

Delayed EE app, reinstalled still the same

Internet is working as I've connected my phone to the hub fine.

Is the settings change literally just the old SSID and password needed? As if so I'll try and change it manually in the hub manager page

[XRaySpeX]

Yes, that'll allow most of her devices to connect w/out change. 

[JimM11]

@MrA11 That's the way to do it, connect to the new EE Router, go set 3 settings, the ssid, the password for the ssid, and the password for the hub admin! Make any other adjustment's you need, once all done save and reboot, see everything gets applied and any FW gets updated... Old school way off doing it all!

Your app may not show the correct Router picture unless EE have matched the devices up correct!

Hopefully you are not using a DV phone for the landline connection, all contacts are stored on the BT Router so you will lose all that!

Just incase you did not find the right part!

Reconnect Devices to a New EE Hub | Broadband Help | EE

[MrA11]

Just left password for admin on router, but just changed the SSID and password to same as original router and I think everything's connected ok.

TV is back on EE internet channels working again, so it's auto connected.

However the EE app won't pair still. I'll maybe try tomorrow in case it gets a firmware update maybe. Is there a way to know what latest firmware is for 6 plus, sonic can compare on settings?

[JimM11]

@MrA11 all the versions below!

SH31B

FW: r1.35.0-R-1138091-PROD-83002 and the gui is at App version: 1.13.1.
FW: r2.68.11-R-1260390-PROD-83002
FW: r2.68.12-R-1270837-PROD-83002 and the gui is at App version 2.36.4. 09/01/2025
FW: r2.68.16-R-1296172-PROD-83002 and the gui is at App version 2.36.4. 31/01/2025
FW: r2.68.17-R-1303190-PROD-83002 and the gui is at App version 2.36.4. 14/02/2025
FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025
FW: r2.72.2-R-1302577-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r2.72.3-R-1302579-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r3.8.11-R-1414606-PROD-83002 and the gui is at App version 2.36.9. 23/06/2025
FW: r3.8.17-R-1464067-PROD-83002 and the gui is at App version 3.1.3 03/09/2025 Https:// now!
FW: r3.8.24-R-1531355-PROD-83002 and the gui is at App version 3.1.3 10/10/2025 Now https://
FW: r3.8.30-R-1627300-PROD-83002 and the gui is at App version 3.1.18 05/12/2025

[MrA11]

Ok, I'm on latest now it downloaded after about an hour.

However I can connect hub in EE app. Goto Manage>broadband>WiFi controls, shows pic of old hub, and just won't connect via QR or manual.

Anything I can do for this?

[JimM11]

@MrA11 The EE app, were you using it connected to the old BT Smarthub2?