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Unreturned router charge?

Tandy22
Explorer

How much is the charge if your router isn't returned?

6 REPLIES 6
EssexBoyEE
Ace Contributor
Ace Contributor

Which Router? (Model Number?, Broadband, 4GEE, 5GEE?)

 

Is it in Contract or Out of Contract?

XRaySpeX
EE Community Star
EE Community Star

Your EE Home BB router is yours to keep & do what you like with when your contract is cancelled normally. There is no charge for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Tandy22   If you’ve been sent a returns bag there is nothing stopping you from returning it but you don’t have to if you choose not too but the question is why not you’ll probably only bin it anyway.  It’s all prepaid so it’ll cost you nothing to return it only a bit of your time to go to a post office.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I had the contract for a friend and her children however she's not been reliable for paymens so has fallen on me this leading me to worry she may not return like she's been asked to.

Chris_B
EE Community Star
EE Community Star

@Tandy22  If you’ve been asked to return it you have to.  Unfortunately as you are the bill payer it’s down to you to return it.   Do you have the returns package?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

You may return all your EE BB kit for recycling free of charge by visiting www.eehomebroadband.com/returns where you can download and print a post-paid returns label.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP