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My EE Full Fibre box light randomly turned yellow and won’t let me connect

Kiegriffo
Investigator
Investigator

‎21-04-2022 02:04 AM

I got this new internet about 2 months ago, last month I had an LOS incident and tonight it randomly turned off and is stuck on a solid yellow light, I’m now without internet.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎21-04-2022 03:02 AM

Do you mean the ONT, the box fixed to the wall, or the router?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Kiegriffo
Investigator
Investigator
In response to XRaySpeX

‎21-04-2022 06:17 PM

It ended up coming back on, I think it was an area thing, a few of my friends with different internets ended up going off too, it’s fine now