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Unable to manage my landline anymore.

davet1234
Investigator
Investigator

‎08-05-2025 01:42 PM

When I was forced to join EE from BT I was able to manage my landline (digital) and set up "call protect" etc. Now when I login to my EE account and select "manage plans" only Broadband is available and not landline. Does anybody have any ideas before I have the hassle of phoning them . Thanks!

0 Helpful
4 REPLIES 4
JimM11
Brilliant Contributor
Brilliant Contributor

‎08-05-2025 02:01 PM

@davet1234 Your only option is to hassle and phoning the only way!

davet1234
Investigator
Investigator

‎08-05-2025 02:05 PM

Thanks Jim

I feared as much. Thankyou.

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to davet1234

‎08-05-2025 02:08 PM - edited ‎08-05-2025 02:10 PM

@davet1234 There is just no way off knowing what the state off play with all the fast moving that is going on, BT was the place, and welcome to EE, your compare begins....

Question was posted up on the forum sometime last week, pretty sure it was the exact same so worth a search.

XRaySpeX
EE Community Star
EE Community Star

‎08-05-2025 02:11 PM

Have you followed Plans & Subs > Digital Home Phone > Call Protect > Manage?

See Call Protect

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP