Unable to access EE Hub Manager - Error code CHOP3-800

[survesunil]

When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?

[JimM11]

@SimonJMBrown Trust me i read your post, you just may wish to do it a little bit different. OK and a refresh may work, but it is normally a new router and FW not updated, memory leak you will never prove!

[JimM11]

@SimonJMBrown It is the most common fault on the router OOB, goes away on the FW update, and may have seen one on the very odd occasion.

[BuzRok]

Not sure if it's related but I got that code from my hub manager, and two new hubs later, it turned out it was my power adapter that was the fault. I know, weird right. The guide said surges are usually the cause, and you must always use the new adapter with the new hub, which I didn't, it still powered on and went aqua for about 5mins, but then green, then flashing green. New adapter and all was well. I hope this helps someone, I think I've scratched all the hair from my head 😅 always use the new leads with any new piece of equipment 🍻

[JimM11]

@BuzRok They say *bleep* happens, and at least they stopped at a couple off hubs, hope the hair grows back!

[SimonJMBrown]

Using adapter it came with, no difference. Can't use admin unless reset router. Couple days later no access again. 

It's the hub/software/firmware that's going to be the problem

[BuzRok]

You would think an error code would be the smart approach to pin point and sort errors efficiently, it appears not, absolutely not in fact. So bleeping vague and frustrating, I was seriously close to joining someone else, especially after all this stuffy heat today, luckily I spoke to someone who gave a bleep, and while it took some time to get to the bottom of it, we did eventually, get to the bottom of it. I joined them because of their gaming pitch, but every rep I have spoke to over the last 18months still can't give me any knowledge on port forwarding the hub for my xbox. Lousy really..

[BuzRok]

Bleep happens. Good name for something 😆