No connection

Trixsta86
Investigator
Investigator

Is there an issue with broadband in the South east London area?

I have no connection 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@Trixsta86 : What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Trixsta86
Investigator
Investigator

They say there is a service outage in my area, but can't give any further information.

Trixsta86
Investigator
Investigator

And the check service in my area link does not load. I have been trying it on and off all day. The blue light just flashes.

Chris_S
EE Community Support Team

Hi @Trixsta86 

Just checking our What the lights on your router mean web page, it states that a flashing blue light on your router means that you've pressed the WPS button.

The WPS button is for connecting devices to your router.

Chris S