Unable to access EE Hub Manager - Error code CHOP3-800

[survesunil]

When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?

[XRaySpeX]

Just click the "OK" & it should be OK. Does it often on mine.

[Derang]

@survesunil @Reboot the hub, I had the same issue and a reboot resolved for me.

Worth a try.

[XRaySpeX]

Still tends to do it after a reboot, but it doesn't matter. It's a false positive! Probably due to router's GUI being exceptionally slow.

[survesunil]

Yes, my experience is the same. A reboot helps for a while but it happens again randomly. I hope it can be ignored. Never happened with my previous BT smart hub. 

[monitorcurve]

Yep totally normal, the router just sucks and EE don't seem to have any plans to fix the UI issues on the router and the memory leaks.

[XRaySpeX]

My SH+'s firmware has been languishing for ages at:

App version: 1.9.0

Firmware version: r1.21.0-R-910349-PROD-83002

cuz I don't really use it & just keep it for reference.

So I decided to let it catch up over the long Easter w/end by connecting it to the BB. Not a sausage over the whole w/end but finally at 4 AM this morning it updated to:

App version: 1.13.1

Firmware version: r1.34.0-R-994210-PROD-83002

As far I can see there has been not any change to the GUI. It's just as slow but no spurious CHOP3-800 errors have yet appeared. All my personal settings have been retained.

[tmarsh12345]

Recently had to switch to EE's router (had to renew contract from BT) and getting the CHOP3-800 error.  However, clicking ok doesn't fix it, can't access the router at all, sticks at loading logo..

[Peter_W]

Hi @tmarsh12345, welcome to the EE Community!

If you're unable to fix the issue after selecting OK on the error message, I'd definitely recommend trying a reset on your router using the pinhole button on the back. 

When you press and hold this the light on the front should go green, then it'll reboot and switch back to Aqua. 

Peter

[tmarsh12345]

Thanks.  Will this affect passwords?