Unable to access EE Hub Manager - Error code CHOP3-800

[survesunil]

When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?

[XRaySpeX]

Just click the "OK" & it should be OK. Does it often on mine.

[Derang]

@survesunil @Reboot the hub, I had the same issue and a reboot resolved for me.

Worth a try.

[XRaySpeX]

Still tends to do it after a reboot, but it doesn't matter. It's a false positive! Probably due to router's GUI being exceptionally slow.

[survesunil]

Yes, my experience is the same. A reboot helps for a while but it happens again randomly. I hope it can be ignored. Never happened with my previous BT smart hub. 

[monitorcurve]

Yep totally normal, the router just sucks and EE don't seem to have any plans to fix the UI issues on the router and the memory leaks.

[XRaySpeX]

My SH+'s firmware has been languishing for ages at:

App version: 1.9.0

Firmware version: r1.21.0-R-910349-PROD-83002

cuz I don't really use it & just keep it for reference.

So I decided to let it catch up over the long Easter w/end by connecting it to the BB. Not a sausage over the whole w/end but finally at 4 AM this morning it updated to:

App version: 1.13.1

Firmware version: r1.34.0-R-994210-PROD-83002

As far I can see there has been not any change to the GUI. It's just as slow but no spurious CHOP3-800 errors have yet appeared. All my personal settings have been retained.