Unable to access EE Hub Manager - Error code CHOP3-800

[survesunil]

When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?

[Peter_W]

@tmarsh12345 This will revert the connection key and admin password to the one on the slide-out card that came with your Hub. 

Peter

[tmarsh12345]

Thanks, reset has fixed it.

[Peter_W]

Thanks for coming back to let us know @tmarsh12345, I'm really glad to hear that this has managed to get things sorted out too. 

If you have any further trouble please feel free to let us know, or it could also be worth getting this flagged with our technical team too.

You take care,

Peter

[SimonJMBrown]

Recently EE switched me to this router (BT customer) and now I get this message and unable to go to the admin page. Stuck on logo.

They really need to fix this. I update router wifi name, add port forwarding etc. I do not want to have to re-configure this each time by resetting the router!

The older BT router worked fine and didn't need this. The upgraded EE router, on face value, seems to offer very little over that.

[JimM11]

@SimonJMBrown Use the web manager and have a look at the FW version, if new and the router has not updated FW yet then chop errors are is, http://192.168.1.254 to get to the router.

[SimonJMBrown]

Hi Jim 

Thought it obvious from my post that I can't get to admin page. I do say that.

I have used admin page previously too configure WiFi to own preference and added port forwarding and a no-ip account. 

This error stops me at the ee logo and never gets as far as admin now. 

Will do a power off when need to get to admin again but I do not want to be factory resetting to get admin up.

EE should fix this, sounds like a memory leak. 

P.s. I think firmware is up to date as vaguely remember seeing it a while back

[JimM11]

@SimonJMBrown Ok, got it....

[XRaySpeX]

@SimonJMBrown : Usually the Error code CHOP3-800 just goes away on a retry.

[SimonJMBrown]

Sorry, came across a little crass.. The pitfalls of faceless forums.

I do have a slight pet hate of posts not being read, years of IT support I guess 🙂

[SimonJMBrown]

Nope, retries don't work. Did all the basics.

I think from what I have read on this, its a flaw with the routers/firmware that EE should get their supplier to resolve.

Looks like been issue for many for long time and in this modern "smart" world, "Turn if off and on again" really is not an acceptable answer.

Slightly frustrating this appears after I have returned the older BT router, which worked absolutely fine and was happily running my "EE" connection before the new router arrived.