Transferred from BT to EE

Juliehas62
Explorer

‎26-06-2024 04:12 PM

I've transferred my 500gbs broadband from BT to EE to consolidate my mobiles. With BT I had 3 disc around our home & everything was perfect, however I cannot get any of the discs to marry up. EE are not offering solutions unless I bought theirs 

 

Can anyone help

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-06-2024 04:27 PM

@Juliehas62 : Which BT disks do you have? Which EE router?

If you have the EE Smart Hub Plus ( SH31B) (SH+) router, the white "high st." Whole Home discs work with the SH+. The black BT Complete WiFi discs don't!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Juliehas62
Explorer
In response to XRaySpeX

‎27-06-2024 12:52 PM

i have 2 white large discs and 1 small white disc, followed the instructions but the lights turn to red

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