Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

[Chrissy_G]

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first time.

Pair using an Ethernet cable first

If your extender isn’t pairing wirelessly, starting with a wired connection helps it settle and complete any updates.

• Plug an Ethernet cable between your Smart Hub 7 Pro and the Smart WiFi 7 Pro.
• Wait until the extender shows a steady aqua light.
• Once it’s steady aqua, leave it connected for 10 minutes. This gives the extender time to finish any firmware updates.

Switch back to wireless pairing

• After 10 minutes, unplug the Ethernet cable from both devices.
• Keep the extender powered on.
• Wait up to 5 minutes for it to pair wirelessly.
• You should see a solid aqua light again once pairing completes. Try not to unplug the power during this step.

Move it to the best spot

Once the extender has been solid aqua for around 5 minutes:

• Power it off.
• Move it to your preferred location.
• Power it back on and let it reconnect.

Placement makes a big difference

For the strongest WiFi, place your extender halfway between your hub and the area with weaker signal, rather than right at the edge of your home. Remember, to get the best results your WiFi Extender needs a strong signal to your Smart Hub 7 Pro. 

This guide shows how to get the best setup.

[Lard]

Thanks for this. I have followed your guidance but the within a minute of unplugging the Ethernet cable between the wireless extender and the hub the extender’s begins to flash aqua. That is despite it being next to the hub. Any advice on how to resolve that?

[Christopher_G]

Hi @Lard 

If you've gone through all of the steps above, I recommend speaking with our technical support team, so they can check everything from our side and help you get set up.

Let us know how you get on please.

Chris

[trevQPK]

I have followed the above steps several times and get the impossible green flashing light problem.  Only way I can get the wifi extender pro to work is to use a pair of devolo 1gb homeplugs and connect via ethernet.  

[JimM11]

@trevQPK follow the same advise as given by @Christopher_G above.

[trevQPK]

I have but I find that the wi fi to hub mesh is very unstable.  Works for a while and then drops out.  I’ve had to use the homeplugs solution even when I had the old BT discs this is the only stable solution in my situation.

[JimM11]

@trevQPK Then it sounds like you have something wrong home wise, and with the Pro version relying on a wifi 6Ghz backhaul that will be way harder than the old 5G units. Just done a BT complete disc 4 weeks ago, was up and running in 5 minutes and did it all by web manager straight add a disc...

Re: Devices connect to WiFi but is assigned no IP address - The EE Community

[Shawsy2]

Hi my wireless extender seems to be working ok its an aqua blue light etc but when i look at the list of what is connected to my hub its showing as not connected any ideas??

[JimM11]

@Shawsy2 Turn the extender off, if devices connected to it no longer work then you know it is working fine, and it's just the software reporting that is all messed up.... See sample from the link below.

Wifi Extender - No Signal - The EE Community

[trevQPK]

 It’s OK I can get 250Mbs over the mains to the extender which is stable and all my devices run fine.  

Funnily enough I had broadband with BT many years ago which started dropping out and the reason was a faulty CRT TV down the road which was tracked down by a specialist BT with an AM interference detector.