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Third party router login details!

truewraith66666
Investigator
Investigator

Does anyone know pppoe username details I have to put in when we m using a third party router for my EE broadband while I wait for my new one from EE. Using tplink but orange light with no internet as I can't get past.tyvm for any help

22 REPLIES 22

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truewraith66666
Investigator
Investigator

Sorry I might need to take pic again 

 

Don't see ipV4

IMG_20250604_224321.jpg

sorry @truewraith66666   the pics need to be approved, which I could do, but they are not very clear, and Mods may well delete the fist as it shows the username, even though it is available in the link Xray provided.

 

@truewraith66666 Your Tp-Link router, you need to say what you have, this generic AX5400 does not cut it in the Tp-Link world, have you ever set up a router before?

Nope.

It's a tplink Archer Axe75 

You have connected the ONT to the WAN of the TP-Link?

In what way is the BT SH2 faulty? Can it at least connect to BB even if it's useless at routing? Post its Status page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
truewraith66666
Investigator
Investigator

Even the engineer that came round said I should be ok with this till replacement comes but I guess not lol. Yeah but hub is deemed faulty with permanent green lights. Just wish I could get this stupid tplink to work. But thanks veryuch the assistant so far it's muchly appreciated 👍 

XRaySpeX
EE Community Star
EE Community Star

Archer AX73 | AX5400 Dual-Band Gigabit Wi-Fi 6 Router | TP-Link

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@truewraith66666 Going to have to ask a few relevant questions regarding what and why's. Is this all on a previous working Fibre system or have you just had an upgrade, moved from BT to EE, etc and the link below take a look at the BT routers and be sure to say if that is what you have. Will be the BT Smart Hub 2 from there picture.

Different types of BT Hub | BT Help   

What do the lights on my BT Hub mean? | BT Help