Third party router login details!

[truewraith66666]

Does anyone know pppoe username details I have to put in when we m using a third party router for my EE broadband while I wait for my new one from EE. Using tplink but orange light with no internet as I can't get past.tyvm for any help

[XRaySpeX]

EE does allow the use of 3rd-party routers. However they may only investigate any issues until you put the supplied EE router back. In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

[truewraith66666]

Thanks, tried putting in 

bthomehub@btbroadband.com

And pass:  BT

But won't connect at all

[Mustrum]

@truewraith66666   which broadband service do you have, is it via an ONT or your phone line? Is it live yet?

What model is your TP Link?

[truewraith66666]

Full fibre gig 700mb EE and my smart hub 2 is faulty and I'm waiting for new one but acquired a third party one called to link AXE5400

[Mustrum]

that should work OK, I would check the other settings, but maybe it is not the router that is faulty..

How is the ONT, are the right lights on?

[truewraith66666]

Is that the white open reach box. If so 3 green lights.

[truewraith66666]

I can't work out what is blocking it lol

[JimM11]

@truewraith66666 You are using the settings in the ipV4 setup and not for ipV6?

[Mustrum]

@truewraith66666  if you can post a pic of the WAN setup page, maybe we can spot something.

But do remember the fault may not be the router.