Speed Test

MikeN73
Investigator
Investigator

Hi all.

Im trying to test my broadband speed,i go onto the router page by typing in the 192... number and when i click test my speed it tells me ti create a ee i.d and re directs ne to the app. I already have the app. When i type in speed test in that it says to click Broadband, manage and then the hub tile. Problem is there isnt a hub tile ! Any help appreciated. 

1 SOLUTION

Accepted Solutions

Thank you. Ive been on the phone to EE who said my wifi was set to a slower speed and they put it onto the faster one (Hz) . Your speed checker confirms that .

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16 REPLIES 16
MikeN73
Investigator
Investigator

Im having the same issue . No router tile.

JimM11
Brilliant Contributor
Brilliant Contributor

@MikeN73 Then just use one of the independent speed test programs as advised in threads above if you do not see it in the app if all you wish to know what your currently are getting.  

What the EE app showsWhat the EE app shows

XRaySpeX
EE Community Star
EE Community Star

Try instead a wired speedtest preferably here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Why am i unable ti check it from the app like it states though ?

 I've done a wired speed test via my xbsx and alls good by why doesnt the app allow you to check like it says you can ?

  • None of that shows on my ee app. Ive uninstalled and reinstalled to.
JimM11
Brilliant Contributor
Brilliant Contributor

@MikeN73 If you are not seeing the feature in your app setup then it has not setup correctly.

Chris_B
EE Community Star
EE Community Star

@MikeN73   What router do you have ?  Please post a picture of it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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The newest one. Smarthub plus