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Speed Test

I have a bt Smarthub. When I have been running a speed test previously from the EE iOS app it has worked perfectly. Since the last update of the app, the speed test runs but then gives me an error message saying it failed to run.any ideas please? 3rd...

GLinet router and Ipv4

I have just purchased a GLinet x2000 router. It didn't work with either of my EE Sims I have. The Sims do work in my older and much slower TP Link router. Apparently the issue is my Sims will not get an IP address as they are iPv4 only and the GLinet...

SIM

I purchased a SIM from Amazon for my Netgear router. It stated it was a 2 months deal. Checked my Netgear today  and it stated that I have just 13 days left? 

jan1945 by • Visitor
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Top up twice on work phone device

Had to top up twice on my work phone device today both credits have been removed from my bank account but only one had showing up to top up the phone what's the best way to contact about getting refund for first credit that seems to have disappeared,...

Sob538 by • Visitor
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Coverage in Wednesbury

Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...

Leanne_T by • EE Community Support Team
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Poor Service EE Brighton

I spent an hour in EE Brighton after being introduced to a less than great sales assistant by Harvey the store manager.   the lady didn't listen to what upgrade I was looking for, presented me with two devices with no power to try out, then couldn't ...

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