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Smart WiFi Plus Orange Light

SJB2024
Explorer

My EE Smart Wifi Plus booster keep dropping the aqua light and goes to the orange light - what does this mean?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

It has disconnected from router - see Fix problems with Smart WiFi

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
SJB2024
Explorer

The instructions on that link say this:

  • Orange - Smart WiFi Plus is working okay. Try moving it closer to the hub or one of the other Smart WiFi Plus devices.

Is it really working ok if it's Orange?

 

XRaySpeX
EE Community Star
EE Community Star

What is said there is a bit of a nonsense. How can it be working OK when you need to move it closer to something else?

No, if it really was working OK it would be showing steady Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Haha! I'm glad you agree!

What I don't understand is though it used to work fine and only recently started to drop to orange. Also, taking it nearer would defeat the purpose maybe as the not-spot problem is in my study and if I take the booster out then it's not in a convenient location (in a landing)..

 

XRaySpeX
EE Community Star
EE Community Star

I think it's trying to say it's too far from the router/other extender to maintain a reliable connection & so move it closer to 1 or other.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP