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Smart Hub Pro and IPV6

Iansuart
Investigator
Investigator

‎24-04-2025 11:26 AM

I have a 1G service FTTP with the smart hub pro and generally it is working.

looking through all the settings I have an issue on IPv6. The hub status is enabled but the IPv6 network status is disabled

Iansuart_0-1745490210350.png

I cannot find a method of enabling it and the guide I spoke to said it was done in the router hub manager. I can’t find any method of enabling it. I  have looked through the community and cannot find an answer,

Should this be enabled and if so how do I do it?

 

ian

 

 

 

0 Helpful
13 REPLIES 13
Mustrum
EE Community Star
EE Community Star

‎24-04-2025 11:38 AM

@Iansuart    your pic shows IP6 enabled and also shows IP6 addresses.

What is it that you think is not working?

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor

‎24-04-2025 12:05 PM - edited ‎24-04-2025 12:12 PM

@Iansuart IPV6 was working fine operational wise with the Plus router, unfortunate i no longer have one and do not have a screen capture but if anywhere would be in the Configuration tab, and reporting what on the router may not be 100% accurate, Have a look on a device to see, also network devices tab i think shows IPV6 IP assigned somewhere under Your Address Table entries. 

EE Smarthub+ SH31BEE Smarthub+ SH31B

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mustrum

‎24-04-2025 12:06 PM

Capture.JPG

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bobpullen
Scholarly Contributor
Scholarly Contributor

‎24-04-2025 12:23 PM

@Iansuart - assuming you haven't tinkered with anything, should be enabled by default. Those Global v6 addresses at the bottom of your screenshot suggest that there's some IPv6 happening. What does this tell you (I'd expect a 9/10 if things are working)?

Iansuart
Investigator
Investigator
In response to bobpullen

‎24-04-2025 12:37 PM

Iansuart_0-1745494573545.png

This looks ok but not sure why I get the IPv6 network disabled and the 2 n/a below it. Suggests something not correct

0 Helpful
bobpullen
Scholarly Contributor
Scholarly Contributor
In response to Iansuart

‎24-04-2025 12:47 PM

Likely just an aesthetic issue if you're getting (near) full marks on the website test. The latter is pretty conclusive proof that you have working IPv6 routing.

You can also try visiting the site here, which is hosted on an IPv6 only server. The only way you can connect to it is if you have working IPv6.

Don't suppose a reboot of the hub changes things for the better?

Iansuart
Investigator
Investigator
In response to bobpullen

‎24-04-2025 01:14 PM

I got to hopesofzen - is that vorrdct

 

reboot made no difference 

0 Helpful
Iansuart
Investigator
Investigator
In response to Iansuart

‎24-04-2025 01:17 PM

Typo 

correct!

0 Helpful
bobpullen
Scholarly Contributor
Scholarly Contributor
In response to Iansuart

‎24-04-2025 02:15 PM

Yep, if you can get to the little Zen game then you can be pretty certain your IPv6 *is* working, regardless of what the EE hub is telling you.

0 Helpful