Smart Hub Pro Light Flashing Orange

[Wiktor19]

It’s been 5 days and the light on the hub is flashing orange someone got any suggestions how to fix this.

[Peter_W · Accepted solution]

Hey there @Wiktor19. 

Welcome to the EE Community 😊

A flashing Orange light on your Hub indicates that it's attempting to connect to the broadband connection, and should last take no more than 3 minutes. 

It's worth having a check of all the cables at the back of here to make sure that they're secure. 

Also were you given a go live date for your connection, and do you know if this is a full fibre connection, or traditional fibre to the cabinet. 

You can usually tell depending on whether or not you have a white Openreach branded modem installed on your wall.

Peter

[Wiktor19]

On the EE app says 14 March service activation but says (Your service has been activated)

[XRaySpeX]

I should wait until tomorrow as you were notified. It can be any time up to midnight.

AS asked previously is there an OR ONT fixed to the wall? If so, what state are its lights?

[Wiktor19]

(Lights)

Power-(Green)

PON-(Green)

LAN-(Green)

Alarm-(No Light)

[Leanne_T]

Morning @Wiktor19 

Thanks for coming back to us. 

Is the light still flashing orange today? 

Leanne. 

[Wiktor19]

Yes

[Leanne_T]

Thanks @Wiktor19 

Please give us a call on 0330 123 1105, and the team can check the activation has completed for you and see what is needed to get this sorted. 

Let us know how you get on 🙂

Leanne.

[SAMMY2024]

Hi mines been flashing orange since a power cut few hours ago I've tried restart and reset and power off. Also checked all cables are plugged fully in. Not sure what else I can do. The ont has 2 green lights?

[Leanne_T]

Hi there @SAMMY2024 

Thanks for coming back to the community. 

Is the router light still flashing orange? 

Leanne.