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Smart Hub Pro 7 - unable to check status

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ShadowCreek
Established Contributor
Established Contributor

‎05-07-2026 07:52 PM

I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page.  Usual full restarts have not cleared it.  No current issues with service.  

ShadowCreek_0-1783277478724.png

ShadowCreek_1-1783277478724.jpeg

 

 

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JimM11
Community Hero
Community Hero
In response to ShadowCreek

‎06-07-2026 10:38 PM

@ShadowCreek Try the text HELP to 66033, that should have EE connect remotely to your EE Hub and have a look see if anything can be found. As you say everything else seems to be working hub wise but you just cannot admin it!

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JimM11
Community Hero
Community Hero

‎08-07-2026 03:59 PM

@ShadowCreek See the ending of this link, just incase not resolved for you yet.

Solved: CHOP3-800 error - Page 4 - The EE Community

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ShadowCreek
Established Contributor
Established Contributor
In response to JimM11

‎18-07-2026 02:08 PM

Thanks for this.  The automated checks using this number didn't clear the issue, but after I pursued the ASSIST option to speak with support they refreshed the account and all is now well.