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Smart Hub Plus vs Smart Hub Pro

GCWood
Investigator
Investigator

‎22-03-2025 03:24 PM

I'm currently using EE's 1Gv service, and so have a Smart Hub Plus.

I note that EE is now providing the Smart Hub Pro with Full Fibre services. 

Anyone upgraded? Is it significantly better? Worth the upgrade if £10 per month for the rest of my contract?

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎22-03-2025 04:05 PM

@GCWood  Are you being offered it for the remainder of your current contract?  I’ll be surprised if you are.   You need to double check it’s not a new contract term as you’re already in a contract until the minimum term date.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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GCWood
Investigator
Investigator

‎22-03-2025 04:07 PM

@Chris_B No, I'd have to pay for it...

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XRaySpeX
EE Community Star
EE Community Star
In response to GCWood

‎22-03-2025 04:29 PM

but for how long?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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GCWood
Investigator
Investigator

‎22-03-2025 05:03 PM

For the rest of the contract. But that's not really the issue here: I am curious about whether or not users who have switched are finding any real world benefit.

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Matt_124
Star Contributor
Star Contributor
In response to GCWood

‎22-03-2025 05:18 PM

I would say only if you've got devices which are Wi-Fi 6e or Wi-Fi 7 compatible, as this allows the additional 6GHz frequency to be used which can reduce latency and is less prone to congestion.

I also noticed the coverage area to be slightly better, but your mileage may vary dependent on the construction of your home and placement of the router.

GCWood
Investigator
Investigator
In response to Matt_124

‎22-03-2025 08:11 PM

@Matt_124 Thanks mate. 

Did you have to pay for the upgrade (I think it's £10/month)? Is the difference worth the cost, if so? I do have some WiFi 7 devices, but my main machine is connected by ethernet. Is the user interface of the hub faster on the Pro? It's painfully slow on the Plus!

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