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Smart Hub Plus vs Smart Hub Pro

GC_Wood
Valued Contributor
Valued Contributor

‎22-03-2025 03:24 PM

I'm currently using EE's 1Gv service, and so have a Smart Hub Plus.

I note that EE is now providing the Smart Hub Pro with Full Fibre services. 

Anyone upgraded? Is it significantly better? Worth the upgrade if £10 per month for the rest of my contract?

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8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

‎22-03-2025 04:05 PM

@GC_Wood  Are you being offered it for the remainder of your current contract?  I’ll be surprised if you are.   You need to double check it’s not a new contract term as you’re already in a contract until the minimum term date.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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GC_Wood
Valued Contributor
Valued Contributor

‎22-03-2025 04:07 PM

@Chris_B No, I'd have to pay for it...

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XRaySpeX
EE Community Star
EE Community Star
In response to GC_Wood

‎22-03-2025 04:29 PM

but for how long?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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GC_Wood
Valued Contributor
Valued Contributor

‎22-03-2025 05:03 PM

For the rest of the contract. But that's not really the issue here: I am curious about whether or not users who have switched are finding any real world benefit.

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Matt_124
EE Community Star
EE Community Star
In response to GC_Wood

‎22-03-2025 05:18 PM

I would say only if you've got devices which are Wi-Fi 6e or Wi-Fi 7 compatible, as this allows the additional 6GHz frequency to be used which can reduce latency and is less prone to congestion.

I also noticed the coverage area to be slightly better, but your mileage may vary dependent on the construction of your home and placement of the router.

GC_Wood
Valued Contributor
Valued Contributor
In response to Matt_124

‎22-03-2025 08:11 PM

@Matt_124 Thanks mate. 

Did you have to pay for the upgrade (I think it's £10/month)? Is the difference worth the cost, if so? I do have some WiFi 7 devices, but my main machine is connected by ethernet. Is the user interface of the hub faster on the Pro? It's painfully slow on the Plus!

CliveKarlW
Visitor

‎10-05-2026 01:37 PM

If you really want to try the Pro router have a look on eBay. There are plenty of virtually new ones for sale at around £50. Way cheaper than paying the extra per month to get it on a contract .

 

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JimM11
Community Hero
Community Hero
In response to CliveKarlW

‎10-05-2026 02:35 PM

@CliveKarlW Little bit late with this reply, OP was 14 months ago.

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