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Smart Hub 7 plus WiFi disconnect continuously

KKFHK
Investigator
Investigator

Does anyone experience all devices ( both 2.4G and 5G) dropping off WiFi irrespective of proximity to  Smart Hub 7 plus. Already tried to 1) factory restart; 2) rescanned both smart channels; 3) switch to WPA3-Personal-Transition but still no luck.

Restarting the Smart hub appears to resolve the issue but that only survives for few days and needs to restart it again.

Product code: SH35A

Firmware version: r4.27.1-R-1862254-PROD-84001

GUI version: 3.14.5

10 REPLIES 10

@KKFHK Tomorrow do the text HELP to 66033, have EE test the connection, they can look at the EE Hub and see what is happening.