Sky to EE switching offer

[Jimbo2024]

Hi

I’ve switched from Sky to EE broadband due to the £300 switching offer. 
The switching team are asking for a pdf final bill from Sky but I don’t receive bills like that - I’ve sent them the email that Sky sent me with the Early termination charges and a screenshot from my Sky app showing the debit adjustment charge. Can anyone suggest how I resolve this? 
Spoken to Sky and they can’t/won’t send me a pdf final bill. I can’t be the only person in the world that this has happened to.

cheers

[JimM11]

@Jimbo2024 When you look at your sky account, and go to your billing, does it not allow you to download the bill where it shows payment charged and payment received with balance at zero?

[Jimbo2024]

Sent from my iPhone

[Jimbo2024]

Looking at it no for future bills but you’re right I can download a pdf of ‘old’ bills so I guess I just need to wait until it’s paid and become an old bill then request the payment. 

[JimM11]

@Jimbo2024 Not sure how this switching all works, but sure that EE will be looking to see that the bill was paid before they supply the refund, and it is documented somewhere in the switching help. Hope you get it all fixed. Plus watch your sky billing eventually they do stop the ability to download so you have to do print to pdf for the bill. HTH

[DaveLean]

EE will cancel the broadband but not TV. Good luck if you have to cancel the TV because they wouldn't let me out of the contract and EE will not reimburse me after telling me they  take care of everything

[DaveLean]

I have the same problem. The EE sales guy told me they take care of everything but that isn't true. Sky are not being helpful because of switching to a competitor so we are left without recourse. I am writing to the ombudsman due to mis-selling by EE

[L8Again]

You cannot escalate a complaint to any Ombudsman until you have followed the company’s complaints procedure. You either have to wait for the company’s final  response or 8 weeks after the complaint was made before the Ombudsman will engage. It is also worth bearing in mind that Ombudsman are not investigators. It is a third-party private arbitration company that looks at your submission and the company’s case file. 

[XRaySpeX]

@DaveLean : You can't take to the Ombudsman until you've made a formal complaint to EE & not got resolution within 8 weeks or reached a deadlock.

[Mustrum]

@DaveLean  whilst EE take care of the broadband switching, including letting Sky know, details of how to claim the leaving fee are available in this Help https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit