Sending back equipment
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06-06-2024 09:03 AM
Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two different things by two different people, and I just wanted to make sure. Sorry if I posted this in the wrong part of the community.
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06-06-2024 09:09 AM
@Dexter20 : If they're both for EE they can go in 1 bag.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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06-06-2024 09:09 AM
@Dexter20 : If they're both for EE they can go in 1 bag.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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06-06-2024 09:13 AM
Okay thank you
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06-06-2024 09:32 AM
Would you know if the smart hub router needs to be in the box at all? It just doesn't fit in the bag.
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06-06-2024 01:06 PM
No, it doesn't need to be boxed.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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24-03-2025 04:27 PM
please u guys can send me the post code I willl send back item. again
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24-03-2025 06:25 PM
You should have been sent a pre-addressed returns bag. If you need a new one, please give us a call on 0330 123 1105 to get another one sent out.
Return and recycle your EE Broadband or EE TV products | Orders Help | EE
Chris
