Sending back equipment

Dexter20 · ‎06-06-2024

Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two different things by two different people, and I just wanted to make sure. Sorry if I posted this in the wrong part of the community.

XRaySpeX · ‎06-06-2024

@Dexter20 : If they're both for EE they can go in 1 bag.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎06-06-2024

@Dexter20 : If they're both for EE they can go in 1 bag.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Dexter20 · ‎06-06-2024

Okay thank you

Dexter20 · ‎06-06-2024

Would you know if the smart hub router needs to be in the box at all? It just doesn't fit in the bag.

XRaySpeX · ‎06-06-2024

No, it doesn't need to be boxed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ceesaymuhamadou · ‎24-03-2025

please u guys can send me the post code I willl send back item. again

Christopher_G · ‎24-03-2025

Hi @Ceesaymuhamadou

You should have been sent a pre-addressed returns bag. If you need a new one, please give us a call on 0330 123 1105 to get another one sent out.

Return and recycle your EE Broadband or EE TV products | Orders Help | EE

Chris