Hi all,
What’s the best way to alert EE to a local routing problem?
EE’s system wants to send out an engineer to my property, but I’m confident that the problem lies further up the chain.
Long story short, I was with BT with Fibre 900, reporting my speeds through an Ofcom scheme with Sam Knows.
Until this time last year there was no problems with speed reporting, I comfortably delivered 950 meg down, more recently this is dropped to less than 30 meg. My upload has remained fine. But I do receive problems watching multicast TV, picture breakup etc, when downloading App Store apps.
After spending a lot of time troubleshooting this with Sam Knows, some speed tests via some servers are delivering the full speed, many more are not, including those connected to Apple and Microsoft. This affects things like downloading apps, updates and 365 files.
It’s been highlighted further over the last few weeks as I’ve been downloading updates to iOS, taking more than 2 hours per device, when it should be more like minutes.
I recently switched to EE, and hoping the problems I’ve been having would go away but they haven’t.
Whichever servers/routing experiencing problems, also now includes EE because running a speed test for the line prompts me to have an engineer sent out as a fault is detected. I’ve also noticed breakup of channels running on multicast through EE TV.
I understand a little bit about traffic routing and connections, and I’ve been through the whole process of using Ethernet to connect, rebooting devices, replacing cables restarting everything. This is definitely a problem further upstream, and could really do without an engineer call unless absolutely necessary when I can demonstrate the discrepancy so clearly using a VPN.
Connecting to a VPN via Dublin (I’m in Belfast), instantly remove the speed limits I’m getting, and I can download updates at easily 20x the speed without it.
I’m using the standard router supplied, default settings for DNS (having tried others too). I can’t think of anything else to try.
Is there anyway to get this raised or flagged with the team through the forum to investigate further, and save confusion and call outs that aren’t likely to be a simple replacement of kit inside the property?
Thanks in advance.
