Router stopped working, simply not turning on. New one setup help!

[Gatoryu]

My EE router just stopped working, it doesn't turn on at all.

In order not to wait I just bought a new one Netgear WiFi6.

They ask for username and the best I could understand is either I need to login to my old router (which doesn't work) or it should be on the bills (there isn't anything even remotely close to what they are showing as an example on website router setup, there's just account number).

Tryin to call EE, but it is just well known problem:)) 

So what do I even do now? How do I figure out what's my username? Why it's not in my account simply anywhere, when I login into page...?

[XRaySpeX]

I think:

1. Enable VLAN/Bridge Group should be OFF.
2. There's something wrong with Internet Port > IP Addy. It should not be 10.*.*.* but your dynamic IP addy assigned by EE (e.g. in my case 2.28.*.*). You need to track down where that's coming from.
3. The crucial pages will be the Internet Setup. That's your WAN settings.

[Gatoryu · Accepted solution]

So I have managed to solve it.

Since nothing worked, even after resetting network, I called customer service again and asked to repeat my username again. It seems not only one letter was wrong, but also at the end of the username there must be @FS, which previous person didn't knew.

After trying this out, everything works normal. I thought that connecting router on average is not rocket science, if there's no real issues...:)

Thanks everyone for help, really appreciate and thanks for such prompt responses, your the best!

[Mustrum]

Glad you got it sorted, happy to have been of some help. 

[XRaySpeX]

Ah, that figures! You can see all about the form of EE BB Usernames & Pwds n Home Broadband settings.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.