Review

[Radek18]

I am a ee broandband customer I joined from bt, when setting my broadband contract i was offered by the staff I spoken with that if i join mobile contract they will pay the cancellation fee of my previous network which I agreed, it was only just under 50 pound, if I knew what is going to happen will never join them, once switched they said I was their customers two years ago and they will not going to pay which is a false statment which I will seek explanation, so far I asked for proof and have no replay. I wll take this further as this is unnacceptable, slander, the issue a false statment which do jot sent me any proof I was thei customer two years ago, I have proof I was not their customer, regret joining them and will change network as soon as I can. Do not recommend this to anyone.

[Alex_H]

Hi @Radek18,

Welcome to the EE Community

I am sorry to hear of your experience since joining us. Was it a credit for your final bill with your previous broadband supplier? As that is an offer we do have on currently detailed here Switching Credit | Broadband Help | EE

Or was it the termination fee for your previous networks mobile contract? 

How were things left after speaking to us on 150, what had they advised were the next steps?
 

Alex

[Radek18]

Hi Alex was the final bill, I have made a complaint they said they will
listen to the calls but no idea if this will get resolved all the process
that I went trough do not wish this to anyone.

[Alex_H]

@Radek18 Thank you for providing an update to let us know you have a complaint open. Once our team have listened to the call they should be able to help get this resolved for you. I am sorry you have had a poor initial experience. 

Alex

[Radek18]

Hi Alex appriciate this but cannot wait till my cntracts end to join
someone else. Regret joining ee, been three customer for 8 years and did
not had such problems.

[JimM11]

@Radek18 Have you looked to see what contract that you are on, and for what period?