29-03-2025 01:27 PM
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please .
Shaneen
Solved! See the answer below or view the solution in context.
22-09-2025 12:18 PM
Hi do you know how long it took to receive the returns bag.
Hi roughly how long does it take for the returns bag to arrive at your address
22-09-2025 12:20 PM
Hi roughly how long does it take for a returns bag to arrive at your address.
22-09-2025 03:51 PM
Hi there @Kayfa13
Thanks for coming to the community.
Our Return and recycle your EE Broadband or EE TV products page has details on returning the broadband equipment. If this been sent through the post and you have not received this within 5-7 working days, please get in touch and our broadband guides will be happy to help.
Leanne 🙂
22-09-2025 03:56 PM
