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Restricted broadband

Jmcil
Visitor

‎05-01-2025 08:18 PM

Hi i am just asking a general question to other EE broadband users.

I missed a bill payment as I was unaware the direct debit was returned. I have since paid the bill and I am well aware it can take up to 24 hours for my service to resume.

I was just wondering if it usually does take that long as I’ve read some people have it back up and running after 2 hours? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-01-2025 08:21 PM

@Jmcil  It’s up to 24 hours not that it will be 24hours.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎05-01-2025 08:28 PM

Yes, it is just that, as stated in Help if You Can't Pay Your Bill  :

How long does it take for my services to be reinstated?

Once a payment has been received, please allow up to 24 hours until normal service is resumed, however most cases are resolved within 2 hours. If your services are not restored within 24 hours, please restart your device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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