Recycling old router

Juliepjp · ‎26-02-2026

I wasn't aware I had to return to my old router and disposed of it via an appropriate recycling route at my local tip. I keep getting text messages asking me to return the router, what can I do, I feel sick with worry.

Christopher_G · ‎26-02-2026

Hi @Juliepjp

Welcome to the community.

There is a fee for the non-return of the router, as @XRaySpeX has mentioned. If you want to talk to us about it, please give us a call and our guides will do their best to help you.

Chris

View solution in original post

XRaySpeX · ‎26-02-2026

Pay the non-return fee if it's listed in https://ee.co.uk/help/orders/return-and-recycle-ee-product .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎26-02-2026

Hi @Juliepjp

Welcome to the community.

There is a fee for the non-return of the router, as @XRaySpeX has mentioned. If you want to talk to us about it, please give us a call and our guides will do their best to help you.

Chris