Really slow smart hub plus

[Scottparnell22]

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Hi, having a real problem with my smart hub plus.

Had multiple visits from openreach for over a month for them to say today that there is no problem from the line between cabinet and my property, they says the problems with the router. On my 2nd router now and both saying 0.2 mbps. Tried the router at a friend's property and it worked fine.

Going round in circles speaking to EE.

Any suggestions would be greatly appreciated 

[Scottparnell22]

 

[Mustrum]

Thanks @Scottparnell22 

Alas that has not worked the way I hoped, it has used IPv6 and not 4 and not responded to the beeb.

Need to have a rethink!

But did you answer the WiFi network you are connected to?

[Scottparnell22]

Thanks for your help, I really appreciate it 😁

Yes im connected to EE-FNCXCZ

[Mustrum]

Ok thanks

Could you try tracert 151.101.128.81

Hopefully that will give us IPv4 results.

Sorry for random questions, but this is a bit unusual.

[Scottparnell22]

Openreach engineers said the same thing today 🙄

 

[XRaySpeX]

Sorry, that's not an EE Smart Hub Plus. That does not report Max data rate, Noise Margin or Attenuations. FW vers is all wrong. 

What EE router do you have (read its label or post a pix)?

[JimM11]

@Scottparnell22 The list that @Mustrum  asked for and that you posted up, is not for a EE Smarthub+ Router, can you take a look at the link below, see the pictures and describe which router that you see looks like yours.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Scottparnell22]

Apologies its just a EE Smart Hub (2023) 😬

[JimM11]

@Scottparnell22 First thing get the public wifi signal turned off on the router, you have no idea if anyone else has jumped onto the router and using sucking away your broadband speed. You need to get rid off this below, when correct probably is De-Activated.

"Public Wi-fi status:Activated"

[JimM11]

@Scottparnell22 Once you get complete control of the wireless wi-fi signal, then the router has to be proven that it is capable of what it is reporting it can do, currently it is saying you have a good line with a 80mb/s down / 20mbps up, ie 80/20 split.

The best way to do this quickly is Ethernet connected to the EE Router, you are restricted as you have no Ethernet devices, 

Second is wi-fi and if you are going this way, then ALL other wireless devices have to be OFF to establish a baseline.

It may be that getting rid of the public wi-fi does it, once you have it done, speed test again, but be aware speed test's are a guidance only, they do not push the limit's for router operation, and also be aware of other wireless connections, anything 50mb/s down 16mb/s up is what you are looking for to start. Your fast post with the numbers in the thousands are you killer's....