05-03-2026 02:41 PM - edited 05-03-2026 02:42 PM
I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it.
I've tried a hard reset and that didn't help and at one point even questioned if I had my broadband connected while trying to re-pair it. But it clearly is connected to the router to communicate it isn't getting a signal? Even though it appears to be.
I've placed them exactly where I had my previous BT extenders and they worked great. One thing that's a pain is that it takes forever for the app to connect to the router and show all the information, which slows everything down when you are trying to set stuff up.
I tried the placement wi-fi signal strength thingy, and that just works for a second and then goes to a black screen. I only managed to ever see that work once.
edit: I did try using the web page manager to check everything but I can't even see any extenders listed there? It shows extender number as zero?
22-03-2026 11:04 AM
@trevQPK With your now established wired backhaul operation via the Powerline Ethernet connection, are you finding that the smart wireless mesh is working in the area off the devices and connections?
22-03-2026 11:29 AM
@JimM11 wrote:@trevQPK With your now established wired backhaul operation via the Powerline Ethernet connection, are you finding that the smart wireless mesh is working in the area off the devices and connections?
It seems to working and I’m getting around 250 down 85 up from the extender(I’m on the 900Mbs FTTP and get 935Mbs from the Hub). I had the same setup with my previous hub 6 and extender. The only thing I notice is that with the Pro7 mesh I get a brief drop out when moving into the area with the extender while it establishes a connection. This didn’t happen with extender 6 mesh it appeared seamless.
22-03-2026 12:00 PM
@trevQPK Thanks for the reply, can happen with transition from one node to another the device drops to reconnect especially if there is a possible black spot in between with the wireless wifi signals and get's hard to pin that down would be an issue with the likes of using wifi calling etc, but as long as it picks up and works that's great, speed will be down to the powerline Ethernet connection over the cables but sure looks like it's working fairly well....
22-03-2026 12:11 PM
Hi to you both again!
Firstly, I have read that powerline adaptors can be fussy if plugged into a multiplug, is that correct? My flat has limited outlets and so every plug has more than one thing attached to it. Though at this point I'm seriously thinking of replacing the equipment with a better third party solution.
@JimM11 I have just connected to the main hub via ethernet and I can see two of the 3 extenders, the one in the kitchen isn't showing at all. No idea why it shows a solid aqua light when it isn't connected! I've tried moving it around the kitchen willy nilly, just in the hope of it connecting again, but so far nothing.
Of the other two, the bedroom one seems to be carrying most of my devices. The hallway one, which says it is too close, though it isn't, is carrying a couple of devices, as is the main router. It all looks fine and speed wise it is excellent. I've tried it with the hallway one turned off, as that always says it is too close, despite that not being the case, just in case there might be some massive crossover that it doesn't like. But that didn't help either.
I'll have a read of that other thread later on as it's Sunday and I need to go do the boring stuff like seeing family 🙂
Thank you both once again.
22-03-2026 12:20 PM
@Manc_Biker Yes PL get's real fussy, but they do also have some with passthrough power outlets on them, always best direct on the mains socket if you can do it, had one that worked for years on an extension socket strip then one day is just decided no longer going to play, had to do a little cable swapping but that fixed it no issues...
From earlier in the post, i if you would switch one/two off them off, Mesh can be real difficult at times, and TOO much wireless wifi can be as bad as not Enough, had a post good few weeks ago, OP was using a couple off Tp-Link RE's as those were in the old connection, got him to switch them off, and the mesh Burst into life gave him way more and covered all the area's required, became a night/day in operation and NO more frustration after weeks of complaining the EE stuff is sugar!
22-03-2026 01:31 PM
I was having this exact same issue with two extenders. I had done factory reset multiple times on both of them. When checking the routers in the web management (not the app) it said connection status was good but connection type was n/a. This should have said 6ghz.
What fixed it for me was leaving them connected like that for an hour then rebooting the main hub but not the extenders. I just left the extenders in the position i want them to be in. Once the hub came back online the extenders kicked into gear and everything started working as it should.
It forced the hub to re-broadcast and negotiate fresh 6GHz backhaul connections with all three extenders simultaneously.
If you can see the extenders in the advanced wifi section of the router management and it says connected and connection type n/a it may be worth trying this.
22-03-2026 01:36 PM
22-03-2026 01:50 PM
@Manc_Biker Another one to look at showing the 6Ghz connection and the RSSI against it when measured!
22-03-2026 03:50 PM
Just out of interest was there a firmware update for the 7 pro a few days ago. Seems like the network reset around the same time as the extender issues. r3.8.26-R-1595999-PROD-1
22-03-2026 03:54 PM
@trevQPK Just so you have it the info is all below time wise!
Pro
FW: r2.49.5-R-1094775-PROD-1 and the gui is at App version 2.22.6. Looks like OOB
FW: r2.64.2-R-1210501-PROD-1 and the gui is at App version 2.34.2.
FW: r2.64.3-R-1213091-PROD-1 and the gui is at App version 2.34.2. 06/12/2024
FW: r2.64.5-R-1298597-PROD-1 and the gui is at App version 2.34.2. 04/02/2025
FW: r2.64.6-R-1303886-PROD-1 and the gui is at App version 2.34.2. Unknown not released in the wild.SW40J WiFi Extender?
FW: r2.64.7-R-1303938-PROD-1 and the gui is at App version 2.34.2. 07/02/2025
FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025